No matter what organisation you are, if you take payments over the phone you know that certain criteria are an absolute necessity, we understand and have made it our mission to make the process a synch. You need PCI DSS and GDPR compliance, you have to keep costs down and you want it to be simple and fast so your workforce can focus on the more important aspect of looking after your customer. Read on to see how we make this all possible…
Take Payments Over The Phone
We make taking payments by phone simple, fast and compliant!
Taking payment over the phone is essential for many businesses. It’s:
It’s so popular, almost all of us have made a card payment over the phone at some point.
Despite the rise of digital communication channels like Chat, the telephone has held firm as the preferred method for many, young and old alike.
Phone Payment Frequent Questions:
- What laws and regulations do I have to comply with?
- How do I secure customer sensitive financial data?
- How do I set up a ‘clean environment’ with home workers?
- If I don’t record calls, is that enough?
- What happens if I don’t comply?
The security requirements put many people off taking card payments over the phone, whilst others simply neglect to comply.
Phone Payment Regulations
If you take card payments, you must comply with industry regulations!
Payment Card Industry Data Security Standard is mandatory if you fail to comply and suffer a breach, liabilities include:
- Lost confidence from your customers
- Cost of reissuing new payment cards
- Fraud losses and Audit fees
- Higher subsequent costs of compliance
- Legal costs, settlements, and judgments
- Fines and penalties
- Termination of the ability to accept card payments
- Going out of business
The last one is very real. In fact, audit fees and fines lead to over 55% of SME’s to close doors after suffering a breach.
Then there is the Data Protection Act, brought in to replace the Data Protection Directive, GDPR was created to give greater control to individuals’ personal information and protect them from security breaches or misuse of their details.
It applies to all organisations and failure to adhere to its legislation can lead to huge consequences for any size business.
Company Directors are personally liable under the Data Protection Act for neglecting to comply with the GDPR and safeguard their sensitive customer information.
PayGuard® Makes Phone Payment Compliance Easy
We make sure that you comply with the PCI DSS and GDPR Regulations
Watch How Taking Phone Payments Are Made Easy
More About PayGuard®
We make takings phone payments as easy and as integrated as you like
No training required
No telephony integration needed
PCI Level 1 Solution provider
Set up recurring payments
Web chat and Social media payments
Don’t just take our word for it…
”PayGuard® has been instrumental in allowing our business to take telephone payments in a compliant & efficient manner.
Every business is a target for card fraudsters; with PayGuard® we’ve been able to reduce risk to the business without impacting the customer journey as we can keep the agent and customer communicating through the whole process. Our customers can also feel secure, never needing to read out their card details to our agent, which promotes our reputation as a security-conscious business. I would strongly recommend the system to any business looking for peace of mind within the world of payments. Agents have fed back that it is a fast and easy process, which is a pleasant departure from the gripes of having to learn a complicated new process.
I wouldn’t just endorse PayGuard®, I think that all businesses taking telephone payments should use this system.
Mark Harris Furniture Ltd