No matter what organisation you are in if you take payments over the phone being compliant is an absolute necessity. We understand and have made it our mission to make the process a synch.
You need PCI DSS and GDPR compliance and have to keep costs down. You also want it to be simple and fast! Letting your workforce can focus on the more important aspect of looking after your customer. Read on to see how we make this all possible.
It’s so popular, almost all of us have made a card payment over the phone at some point.
Despite the rise of digital communication channels like Web-Chat and SMS. The telephone has held firm as the preferred method for many, young and old alike.
The security requirements put many people off taking card payments over the phone, whilst others simply neglect to comply.
Payment Card Industry Data Security Standard is mandatory if you fail to comply and suffer a breach, liabilities include:
The last one is very real. In fact, audit fees and fines lead to over 55% of SME’s to close doors after suffering a breach.
Then there is the Data Protection Act, brought in to replace the Data Protection Directive. GDPR was created to give greater control to individuals’ personal information. Protecting them from security breaches or misuse of their details.
It applies to all organisations and failure to adhere to its legislation can lead to huge consequences for any size business.
Company Directors are personally liable under the Data Protection Act for neglecting to comply with the GDPR and safeguard their sensitive customer information.
Your staff login to Payguard® and set the payment schedule while talking to the customer.
Your customer enters their sensitive card information using their telephone.
A compliant, simple and secure phone payment is processed.
No training required
No telephony integration needed
PCI Level 1 Solution provider
Schedule payments
Set up recurring payments
Multi-currency
Multi-gateway
Web chat and Social media payments
CRM integration
”PayGuard has been instrumental in allowing our business to take telephone payments in a compliant & efficient manner.
Every business is a target for card fraudsters; with PayGuard we’ve been able to reduce risk to the business without impacting the customer journey as we can keep the agent and customer communicating through the whole process.
Our customers can also feel secure, never needing to read out their card details to our agent, which promotes our reputation as a security conscious business. I would strongly recommend the system to any business looking for peace of mind within the world of payments. Agents have fed back that it is a fast and easy process, which is a pleasant departure from the gripes of having to learn a complicated new process.
I wouldn’t just endorse PayGuard, I think that all businesses taking telephone payments should use this system.
Kathryn Taylor
Operations Manager
Mark Harris Furniture Ltd