Frequently Asked Questions

Absolutely. PayGuard® has been created from the ground up to be adaptable and easy to use. Whether you need PayGuard® to integrate with your phone system or third-party applications such as Microsoft Teams it’s simple. PayGuard® also integrates seamlessly with PSP’s (Payment Service Providers) or can even take over as your PSP if you wish.

Of course, a single PayGuard® account can handle multiple gateways connected to it. We currently integrate to all the major gateways available. If we are not currently working with your chosen gateway or merchant bank, we can implement this without fuss.

PayGuard® can integrate with your existing phone systems in a number of ways to provide a simple and secure payment process. This can done by SIP interconnect, SIP redirect, mid-call transfer, secure callback or number porting.

The aim at PayGuard® was always to provide a solution that is easy to use for both the agent and the customer. Creating a streamlined and uncluttered interface for the agent means they can focus on their communication to the end-user. Because the agent is able to stay in constant contact with the customer they can calmly and clearly guide them through the process. Brand experience is essential to all organisations and this process, which can be daunting and stressful to some, becomes a calm and reassuring process with PayGuard® technology.

Yes you can! Recording calls whilst taking phone payments is important for training staff and improving customer experience, most importantly in some industries it is required by law. Due to PCI DSS requirements, this means protecting data and staying secure, businesses are currently having to turn off call recording, or pause it automatically, to be compliant.

PayGuard®️ makes it simple for contact centres and business to record calls and stay compliant.

To make costing simple we offer two types of licence rather than charge per transaction. One based by the number of users and the second by the number of concurrent transactions. We feel this provides the best value to our customers and makes budgeting easy.

We get this question asked a lot and the answer is PayGuard® can work on any telephone system. This makes your payment system incredibly flexible and allows easy remote working while remaining secure and compliant.

Yes. We have different plans depending on your business requirements. Simpy contact us for a no-obligation chat to discuss your particular business needs.

PayGuard® provides a PCI DSS level 1 compliant payment solution,  the highest level of PCI DSS. Our secure technology also helps your payment process to be  GDPR, MiFID II, FCA and PSD2 compliant. We are proud that PayGuard® gives our customers class-leading compliance and peace of mind.

It really could not be any simpler. There is no telephony integration at all needed when using the Payment Link process. Once the agent has set up the payment a link is sent to the customer who then enters their payment details whilst remaining on the phone to the agent. At no point is the agent exposed to sensitive information. This whole process can be completed in under a minute, you can see how stress free this is in our easy to follow video below….

Yes. After completing a simple integration with your phone system using one of the many telephony integration options, you can use PayGuard’s DTMF process to capture sensitive card information from your customer easily.

As soon as you start using PayGuard® tokenisation can be applied, securing your customer’s sensitive data immediately. Tokenisation has huge benefits and is more secure than two-way encryption, you can read more on these advantages here…

PayGuard® can be deployed seamlessly, quickly, and most importantly with no downtime for you and your customers. We do this by conducting an extensive survey for your requirements and meticulous planning before deployment. Our API architecture and experienced development team make integrations with your systems possible.

Yes. Whichever currency you need to accept payment in, you will find it a breeze to process. With just a couple of clicks in your agent view, your customers can pay with the currency of their choice.

Not only is PayGuard multi-currency but it can also accept payments through multiple gateways so you can manage your income and currencies into your desired accounts.

Absolutely not! This is one of the benefits of using PayGuard®, removing your agents from the scope of the PCI DSS. Your agent is shielded from sensitive information. So even though the whole process is visible to your agent, and they stay in direct communication with your customer thoughout, at no point is any sensitive information shared.

A BIG tick for PCI Compliance.