Card PaymentsContact CentrePCI CompliancePhone Payments

Top 5 Predictions For Call Centres in 2021

What will happen in 2021? After a year of a global pandemic, homeworking and uncertain…

Adam NorsworthyJanuary 19, 2021

Card PaymentsContact CentrePCI Compliance

IVR Payment

What is IVR Payment? There is a general consensus that dealing with any automation over…

Adam NorsworthyNovember 3, 2020

Card PaymentsContact CentrePCI Compliance

PCI Compliance Untangled

Why is PCI Compliance So Important? Considering debit card payments have overtaken cash as the…

Adam NorsworthySeptember 29, 2020

Card PaymentsContact CentrePCI Compliance

Charging Cards More Than Once

How Do I Charge A Customer’s Card After The First Payment? This is a question…

Adam NorsworthyAugust 17, 2020

Card PaymentsPCI Compliance

Secure Payment Services

Getting a secure payment service is becoming more important than ever! Organisations are focusing efforts…

Adam NorsworthyJuly 21, 2020

Contact CentreOpen BankingPhone Payments

Take Payments Through Microsoft Teams With PayGuard®

Can Microsoft Teams Be Part Of A Secure Payment Solution? The meteoric growth of Microsoft…

Adam NorsworthyJuly 3, 2020

Contact CentreOpen BankingPhone Payments

Cardless Payments Using PISP

Could Cardless Payments using PISP be the future of transactions? The way organisations take payment…

Adam NorsworthyJune 15, 2020

Contact Centre

PayGuard® Select Nuapay to Provide Open Payment Services

First known deployment of open banking payments for telephone orders Leading provider of account to…

PG AdminMay 21, 2020

Card PaymentsPhone Payments

Taking Card Payments Over The Phone While Homeworking

Who would have thought that in such a short time most organisations could be working…

PG AdminApril 23, 2020

Contact CentrePCI CompliancePhone Payments

PayGuard® In Detail

We have put together a document that goes into a fair bit of detail for…

PG AdminMarch 27, 2020

Card PaymentsPCI CompliancePhone Payments

Descoping PCI

Cyber-attacks As you’re probably aware, cyberattacks are a real problem for contact centres, currently occurring…

PG AdminMarch 17, 2020

Card PaymentsContact CentrePCI Compliance

PayGuard® Video

Check out our short, video introduction to PayGuard®, for those that prefer to watch than…

PG AdminMarch 2, 2020

Card PaymentsContact CentrePhone Payments

Phone Payments Myth

Secure and compliant phone payments When we talk about secure and compliant phone payments, we…

PG AdminFebruary 26, 2020

Card PaymentsContact CentrePCI Compliance

PayGuard® Infographic

Check out our PayGuard® Infographic helping to demonstrate how DTMF technology secures organisations taking card…

PG AdminJanuary 21, 2020

Contact CentrePCI CompliancePhone Payments

GDPR and Payments

Affecting Contact Centres The GDPR (The General Data Protection Regulation) aims to strengthen and unify…

PG AdminDecember 12, 2019

Contact CentrePCI CompliancePhone Payments

Pause and Resume

Is Pause and Resume PCI Compliant? Any business that takes card payments over the phone…

PG AdminNovember 15, 2019

Card PaymentsPCI CompliancePhone Payments

The PCI DSS is changing!

PCI DSS: Version 3.2 The standard is being updated in the 1st of February 2018,…

PG AdminOctober 9, 2019

Card PaymentsPCI CompliancePhone Payments

Is Compliance Important?

Myth Busting PCI Compliance Most of us like to see what we can “get away…

PG AdminSeptember 19, 2019

Card PaymentsContact CentrePCI Compliance

PCI DSS Assessments

The is the PCI Data Security Standard Assessment Chart. If you take card payments, then…

PG AdminAugust 17, 2019